Sewerage

Questions, Comments or Concerns

If residents experience any issues with their sewerage system, or have any questions including details on sewerage bills or payments, please contact the Town Office via:
Phone: (506) 738-6400 (including an after-hours urgent matters option)
Email: administration@towngbw.ca
In-person: 609 River Valley Drive, Monday to Friday (excluding holidays), 8:30 a.m. – 4:30 p.m.

2026 Sewerage Payment Information 

The Town of Grand Bay-Westfield wishes to advise residents that the 2026 sewerage bills (invoices) will be mailed the week of February 2, 2026.

Sewerage bills are mailed to the last known address of the property owner(s). Property owners who have changed their address without notifying the Town, may not have received a bill. The Town considers undelivered bills that are returned to the municipality, deemed to have been delivered.

The Town of Grand Bay-Westfield reminds residents that sewerage bills are due upon receipt. Residents may make installment payments in any amount at anytime. Partial payments are welcome and will be applied to your account.

Any accounts not paid by April 1 annually are subject to interest on a compound basis, at the rate of 2% per month (24% per year).

Background

The Council of the Town of Grand Bay-Westfield, as part of the 2026 Budget process, approved an increase in sewer user unit rates from $380 to $390, effective January 1, 2026.

The increase for 2026 is reflective of increases in energy costs, and the need to increase the reserves held by the utility. Legislation requires utilities to be self-sustaining. Without an increase to the user rate, the system would run a deficit which does not comply with legislation.

Sewerage Charges are Based on User Units 
Single‑unit homes are charged one unit, while multi‑unit residential properties are charged one unit per dwelling. Commercial and institutional properties are billed the number of equivalent user units as defined in the Town’s By-Law PW-001. This approach charges each connected property an amount that aims to reflect sewer system usage. The annual rate is applied to each unit assigned to the property.

Payment Options
	Payments may be made in-person at the Town Office by cash, cheque, money order, debit or credit card. Credit card payments may also be made by phone by contacting (506)738-6400.
	The Town has a secured mail drop-off box located outside the entrance to the Town Office, 609 River Valley Drive. Please do not place cash in the drop-off box.
	Electronic bill payment services are available via the following financial institutions: Bank of Nova Scotia, Royal Bank and CIBC.
	Payments can be sent to sewer@towngbw.ca using online and mobile banking platforms that support Interac e-Transfer. Please include your Account Number in the message field. For any questions regarding this payment method, please contact your financial institution

Change of  Name or Address

Please contact the Town Office at (506) 738-6400 if your name or address is incorrect on your statement.