Sewerage

Questions, Comments or Concerns 
If residents experience any issues with their sewerage system, or have any questions including details on sewerage bills or payments, please contact the Town Office at (506) 738-6400. (Option 3 for after-hours urgent matters).

The Town of Grand Bay-Westfield wishes to advise residents that the 2023 sewerage bills (invoices) were mailed the week of January 30, 2023. Any accounts not paid by April 1, 2023, are subject to interest on a compound basis, at the rate of 2% per month (24% per year). Sewerage bills are mailed to the last known address of the property owner(s). Property owners who have changed their address without notifying the Town, may not have received a bill. The Town considers undelivered bills that are returned to the municipality, deemed to have been delivered. The Town of Grand Bay-Westfield reminds residents that sewerage bills are due upon receipt.

Payment Options
	Payments may be made in-person at the Town Office by cash, cheque, money order, debit or credit card. Credit card payments may also be made by phone by contacting (506)738-6400.
	The Town has a secured mail drop-off box located outside the entrance to the Town Office, 609 River Valley Drive. Please do not place cash in the drop-off box.
	Electronic bill payment services are available via the following financial institutions: Bank of Nova Scotia, Royal Bank and CIBC.
	Payments can be sent to sewer@towngbw.ca using online and mobile banking platforms that support Interac e-Transfer. Please include your Account Number in the message field. For any questions regarding this payment method, please contact your financial institution

Receive statements electronically

Visit HERE to complete the form to receive sewerage statements electronically.

Change of name or address

Please contact the Town Office at (506) 738-6400 if your name or address is incorrect on your statement.

Background

The Council of the Town of Grand Bay-Westfield, as part of the 2023 budget process, approved an increase in sewer user unit rates from $325 to $350.

The increase for 2023 is reflective of increases in energy costs and the need to increase the reserves held by the utility. Legislation requires utilities to be self-sustaining. Without an increase to the user rate, the system would run a deficit which does not comply with legislation.

As part of the 2023 budget process, Town administration prepared a 5-year budget projection with the goal to increase cash reserves from $180,000 to $1.2M by 2028. To ensure the long-term financial resilience of the utility, it is critical that there are adequate cash reserves. As an example, in 2022, a capital project was deferred as there were insufficient funds in reserve to fund the work required.

Questions, Comments or Concerns 
If residents experience any issues with their sewerage system, or have any questions regarding sewerage bills or payments, please contact the Town Office at (506) 738-6400. (Option 3 for after-hours urgent matters).

Phone: (506) 738-6400 (Option 3 for after-hours urgent matters)
Email: administration@towngbw.ca
In-person: 609 River Valley Drive, Monday to Friday (excluding holidays), 9:00 a.m. – 5:00 p.m.