Sewerage

Questions, Comments or Concerns

If residents experience any issues with their sewerage system, or have any questions including details on sewerage bills or payments, please contact the Town Office via:
Phone: (506) 738-6400 (Option 2 for after-hours urgent matters)
Email: administration@towngbw.ca
In-person: 609 River Valley Drive, Monday to Friday (excluding holidays), 8:30 a.m. – 4:30 p.m.

Background

The Council of the Town of Grand Bay-Westfield, as part of the 2024 Budget process, approved an increase in sewer user unit rates from $350 to $370, effective January 1, 2024.

The increase for 2024 is reflective of increases in energy costs, and the need to increase the reserves held by the utility. Legislation requires utilities to be self-sustaining. Without an increase to the user rate, the system would run a deficit which does not comply with legislation.

As part of the 2024 Budget process, Town Administration prepared a 5-year Budget projection with the goal to increase cash reserves from $200,000 to $1.1 Million by 2029. To ensure the long-term financial resilience of the utility, it is critical that there are adequate cash reserves.

Register to Receive Statements Electronically

Did You Know? Residents are able to help the Town save paper by registering to receive sewerage statements electronically. Sewerage statements are sent annually by mail, typically by the end of January. Switching from paper to electronic statements is easy. You will be required to enter your account number, which can be located on a current or previous statement. You will still be able to receive your statement by mail, if you prefer. Simply register to receive electronic statements by visiting HERE

2024 Sewerage Payment Information

The Town of Grand Bay-Westfield wishes to advise residents that the 2024 sewerage bills (invoices) were mailed the week of January 29, 2024. The Town reminds residents that sewerage bills are due upon receipt. Any accounts not paid by April 1, 2024, are subject to interest on a compound basis, at the rate of 2% per month (24% per year). Sewerage bills are mailed to the last known address of the property owner(s). Property owners who have changed their address without notifying the Town, may not have received a bill. The Town considers undelivered bills that are returned to the municipality, deemed to have been delivered.

User Unit Rates
User Type	2024 Annual Rate
Residential	$370.00
Commercial	$370.00
Institutional	$370.00

Payment Options
	Payments may be made in-person at the Town Office by cash, cheque, money order, debit or credit card. Credit card payments may also be made by phone by contacting (506)738-6400.
	The Town has a secured mail drop-off box located outside the entrance to the Town Office, 609 River Valley Drive. Please do not place cash in the drop-off box.
	Electronic bill payment services are available via the following financial institutions: Bank of Nova Scotia, Royal Bank and CIBC.
	Payments can be sent to sewer@towngbw.ca using online and mobile banking platforms that support Interac e-Transfer. Please include your Account Number in the message field. For any questions regarding this payment method, please contact your financial institution

Change of Name or Address

Please contact the Town Office at (506) 738-6400 if your name or address is incorrect on your statement.